Library Assistant IV - Access Services Job Listing at UT Dallas in Richardson, TX (Job ID 29125)

Description

Seeking a dedicated Library Assistant IV to lead departmental training, manage student hiring and onboarding within Access Services, and support the daily operations of our public service desks.
 The Trainer & Student Coordinator plays a key role in maintaining smooth and effective library services, with primary responsibility for supervising all student workers during their assigned shifts.

This position staffs the supervisor desk at designated times and oversees both staff members and student workers stationed at the service desks during those periods. They also serve as the supervisor in charge on Saturdays and work closely with the daytime manager and department head to coordinate student worker scheduling each semester.

Minimum Education and Experience

High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered.

Preferred Education and Experience

Preferred Education and Experience

• Proven experience in customer service and library operations.
• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Familiarity with library databases and information technology.
• Commitment to providing a welcoming and supportive environment for all library users.

Essential Duties and Responsibilities

Essential Duties:

• Supervise library staff members and student workers at three service desks.
• Train, oversee, and evaluate the performance of student workers.
• Design and deliver career development training programs to enhance student worker skills and workplace readiness.
• Conduct regular performance evaluations and one-on-one check-ins to support student worker growth and accountability.
• Oversee the library building on Saturdays, serving as the primary point of contact for operational, staffing, and security-related matters.
• Monitor library security gates and cameras on Saturdays and while at the supervisor's desk, ensuring proper building access and responding promptly to any security-related incidents.
• Serve as backup for Access Services staff during scheduling gaps, ensuring continued coverage and support at service points as needed.
• Serve as one of the primary trainers for new Access Services staff, ensuring consistent onboarding and comprehensive training.
• Act as a primary point of contact for library patrons, offering support and guidance while clearly communicating library policies and procedures.
• Ensure efficient workflow and quality customer service at service desks.
• Utilize in-depth knowledge of library systems to manage material circulation and service delivery.
• Support patrons in locating materials and navigating the library's digital resources.
• Address and resolve patron account inquiries and issues.
• Address patron concerns with professionalism, empathy, and a calm, solutions-oriented approach.
• Maintain records, compile statistics, and complete special projects as assigned.
• Communicate relevant issues promptly and effectively to the department head, daytime manager, and fellow supervisors.

Key Responsibilities:

• Recruit, hire, train, and supervise student employees, ensuring they receive the support and guidance needed to succeed in their roles.
• Design and deliver career development workshops and training sessions to foster the professional growth of student workers.
• Promote open and effective communication between student workers, the broader student community, and library staff, cultivating a collaborative, service-oriented environment.
• Serve as one of two lead trainers for onboarding new full-time Access Services staff, providing comprehensive orientation and instruction.
• Maintain consistency in departmental onboarding practices and procedural training to support operational excellence and continuity.

Additional Information

Work Notice:
Work will be performed on-site and in person. This position follows a Tuesday – Saturday schedule from 11:00 AM to 8:00 PM, with possible seasonal adjustments during the Winter and Summer months to reflect changes in library hours.

Transcripts:
Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here

What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays    All UT Dallas employees have access to various professional development opportunities, including membership to Academic Impressions, LinkedIn Learning, and the UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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