Description
Deliver IT services in person and remotely (see the Essential duties and responsibilities) with high personal integrity, customer service, and a security mindset. Being willing to learn on the job and work as part of a small team are important as current technical skill sets.
Minimum Education and Experience
Associate's degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
Preferred Education and Experience
Bachelor of Arts/Science in a relevant field, and hands-on experience in customer-facing IT and technical problem solving. Certifications such as Security+ are a plus.
Essential Duties and Responsibilities
Provides desktop support and other IT related services, including audio-visual support for in person and hybrid events. Administers user and group accounts. Performs routine backup of system and data files. Provides first tier computer support for desktop and server issues, escalating more complex problems to senior technical staff. Assign more complex problems to appropriate levels. Occasional evening or weekend hours will be required for event support.
Additional Information
Acceptable equivalent certifications include any of the following: CompTIA Certs (ITF+, Tech+, A+, Network+, Security+) Google IT Support Cert Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Security, Compliance, and Identity Fundamentals
A remote work schedule is not available for this position.
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
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