Inside Account Executive Job Listing at Valet Living in United States of America (Job ID R0025429)

Description

Reporting directly to the Senior Director of Standards & Experience, the Inside Account Executive plays a crucial role in safeguarding and enhancing our relationships with existing clients. Employing a consultative, retention-focused approach, their primary objective is to foster growth and loyalty among our clientele.

Inside Account Executives are tasked with adeptly managing ongoing client relationships, with a key focus on achieving predetermined retention targets. This entails the formulation and execution of robust retention strategies, proactively addressing client concerns to minimize defection, and ensuring contractual agreements are kept up to date.

The Inside Account Executive serves as an ambassador for the Valet Living brand within the multifamily industry, concentrating on nurturing client relationships, and fostering engagement across a specified region. We seek an ideal candidate who can consistently deliver an exceptional standard of client experience, setting the benchmark for excellence within our industry.

Compensation: We offer a competitive salary package which includes a base salary range of $51,000 - $60,000 plus uncapped monthly commission. OTE will vary based on performance

Schedule: Mon - Fri 8am - 5pm EST

Work environment: Remote

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for customer account management, fostering strong, enduring relationships with both internal and external stakeholders to ensure high levels of satisfaction
• Execute on established Key Performance Indicators (KPIs) pertaining to upselling, maintaining client relationships, and resolving issues effectively
• Cultivate a trusted advisor relationship with key accounts and client stakeholders
• Conduct regular client touchpoints as outlined in the client journey, ensuring proactive communication and support
• Provide MyValet portal training as necessary to enhance community management engagement
• Deliver comprehensive account reviews for each assigned community as per the client journey guidelines
• Foster deeper engagement at the community level through Connect initiative
• Obtain and maintain up-to-date resident directories as outlined in the client journey
• Participate in client orientation sessions alongside the community's Resident Service Manager (RSE) and field services team
• Assist in coordinating client re-orientation efforts with the field services team
• Maintain accurate records for each community in Salesforce
• Facilitate the delivery of key messages to relevant client stakeholders

Upselling and Consultative Sales:

• Identify opportunities to upsell Valet Living services to existing clients by aligning offerings with their evolving needs
• Manage Torch, Connect, and Bulk pipelines effectively to optimize upselling opportunities
• Present the full suite of services to existing clients using consultative and needs analysis-based sales techniques
• Maintain the CRM database by inputting leads and updating activities regularly

Renewal Management and Negotiations:

• Negotiate, update, and renew customer service agreements to maximize profitability, leveraging strong negotiation skills and comprehensive knowledge of contract details
• Guide clients through the renewal process to ensure successful contract renewals
• Manage the "at-risk" renewal pipeline to mitigate potential churn

Client Issue Resolution:

• Resolve complex customer requests promptly and efficiently, collaborating with the Regional Sales Manager or Director of Operations (or delegated equivalents) as needed
• Act as the accountable party in the critical client concern process, delegating responsibilities as necessary for timely issue resolution
• Employ creative problem-solving skills to address and diffuse client escalations effectively
• Manage cures and cancellations in partnership with sales and field services partners
• Coordinate with the field services team to address critical case tickets and communicate resolution plans to clients and other Valet Living stakeholders
• Provide guidance to the field services team on communities requiring special attention

Qualifications:

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field preferred.
• Previous experience collaborating with operators to ensure client satisfaction
• Minimum of 1-2 years of experience in a B2B sales environment, preferably in account management
• Proven track record of consistently exceeding sales objectives or meeting account management targets
• Exceptional verbal and written communication skills, coupled with excellent interpersonal skills, enabling effective interaction with diverse audiences
• Proficiency in facilitating dialogue with individuals holding differing opinions
• Self-motivated and highly organized with the ability to prioritize and manage multiple processes efficiently.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks
• Demonstrated ability to collaborate, motivate, and influence both internal and external stakeholders to deliver exemplary client support
• Adaptability to change and adeptness at managing multiple priorities effectively
• Effective negotiation skills to achieve mutually beneficial outcomes
• Commitment to upholding the highest standards of integrity, professionalism, ethics, and confidentiality
• Ability to build strong relationships with decision-makers across all organizational levels
• Experience working with sales CRM systems, with proficiency in Salesforce preferred

• Proficiency in Microsoft Word, Office, Outlook, Excel, and PowerPoint
• Valid driver license

Our full-time associates are provided with the following comprehensive, flexible benefits:

• Health coverage for you and your family through medical, dental, vision plans
• Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
• 401k Savings Plan with matching company contribution
• Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
• Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
• Referral bonus program (up to $2,500 for each referral hired)
• Pet insurance plan options
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• Associate and family assistance program
• Associate Relief Fund
• Associate discount program
• Rewards and Recognition program
• Free access to Torch Fitness (virtual program and events)

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.