Description
Responsibilities include but are not limited to:
- Onsite troubleshooting, maintenance, and user support for business-critical software platforms, including Great Plains (our accounting software) and other operational systems.
- Assisting with the implementation, testing, and ongoing support of IT initiatives and technology projects that improve business efficiency, security, and scalability.
- Equipment setup, deployment, and lifecycle maintenance for laptops, monitors, and other technology assets.
- Providing timely onsite technical support for Phoenix-based staff, including issue diagnosis, resolution, and end-user training.
- Supporting user account administration, access management, and coordination of onboarding and offboarding activities.
- Partnering with departments across the organization to identify technology needs and implement practical solutions that support business objectives.
- Assisting with office technology infrastructure, including conference room equipment, printers, network connectivity, and telecommunications systems.
- Coordinating with third-party vendors and service providers.
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