IT Support Specialist Job Listing at Valley Bank in Aventura, FL (Job ID 26-586)

Description

Responsibilities include but are not limited to:

• Provide day-to-day technical support to Valley Associates, ensuring a smooth experience with technology for meetings, events, and travel.
• Respond to support requests in a professional manner, troubleshoot common issues, and escalate more complex problems as needed.
• Assist with maintaining and supporting end-user devices, conference room technology, and basic AV/collaboration tools.
• Help document recurring issues, solutions, and support procedures to improve team efficiency and knowledge sharing.
• Participate in on-call or after-hours support rotations when required.
• Prioritize incoming requests based on urgency and follow through to ensure issues are resolved or properly handed off.
• Provide on-site and remote technical support for executive conferences, board meetings, and high-profile events, ensuring all technology functions seamlessly before, during, and after the event.
• Maintain a dedicated inventory of hot-spare devices for rapid deployment and replacement, ensuring minimal downtime for executives and key users.
• Ensure international wireless service and mobile device readiness for executives who travel, coordinating with telecommunications teams as needed.
• Partner with departments such as Marketing, Corporate Communications, and Collaboration.
• Services to support executive-level meetings and technology rollouts.