
Description
Responsibilities include but are not limited to:
- Review and validate account information for new accounts opened via the branch network.
- Review account applications submitted in line with departmental policies and procedures.
- Communicate appropriately with branches, departments, and customers as it relates to the review and processing of new account validation.
- Flag accounts to identify missing or invalid information; contact branch/customer accordingly, working in a joint fashion to obtain missing/invalid information; ensure documentation received is within department guidelines.
- Report suspicious activity/accounts via appropriate channels (Department Supervisor/Manager, Fraud Activity Referral, UAR, etc.).
- Review departmental reports as assigned, following appropriate policies and procedures for processing.
- Assist in department reporting of account review statistics, as well as ad-hoc reporting to review department workflow/volume.
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