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Company: Valley Bank
Location: Morristown, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Monitor Salesforce and nCino production environments; track and manage incident queues.
  • Triage, prioritize, and resolve user-reported issues within SLAs.
  • Perform root cause analysis and implement fixes.
  • Support commercial lending workflows and troubleshoot nCino-specific functionality.
  • Maintain data integrity through data validation, cleanup, and reconciliation activities.
  • Collaborate with developers and admins for escalations and defect resolution.
  • Execute minor configuration changes (flows, fields, permissions) as needed.
  • Participate in release validation, smoke testing, and post-deployment support.
  • Document incidents, resolutions, and known issues for knowledge sharing.
  • Provide end-user support, guidance, and system usage assistance.


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