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Company: Valley Bank
Location: Morristown, NJ
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Design, analyze, evaluate, and implement end user computing solutions that may be multi-faceted and complex in nature.
  • Build & Deploy solutions with focus on end-user experience and information security controls.
  • Handle Workplace Technology engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements.
  • Operate as the Subject Matter Expert (SME) for dedicated projects.
  • Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs.
  • Participate in cross-functional projects in support of end-user productivity and end-user computing security.
  • Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity.
  • Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary.
  • Participate in standardization efforts to ensure support and deployment teams can take advantage of repeatable processes to support the environment.
  • Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates.
  • Participate in knowledge transfer with members within the team to elevate End User Services colleagues skillset and with support teams for cross-functional training on projects.
  • Work on continued improvement and automation opportunities on IT Infrastructure internal processes.
  • Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects.
  • Follow and enforce all hardware and software standards for endpoints.
  • Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations.
  • Handle vendor engagements.
  • Other duties as directed by Management.


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