Dispatch/Operations Support Trainee Job Listing at Waste Pro in Cocoa, FL (Job ID 24978)

Description

SUMMARY OF POSITION:

The purpose of this position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues, and complete daily routing, dump, and crew data entry.  Distribute information to driver teams as needed.  Provides clerical and administrative support to departmental Managers, and assists in coordination of daily operations, including recording and reporting data.  In this position, the employee should have administrative / operational experience at an entry-level position.

ESSENTIAL JOB FUNCTIONS:

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service iss Effectively communicate with both drivers and customers to ensure customer satisfaction.  Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues.  Distribute municipal requests to route supervisors.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate department
• Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and notes in TracEZ. Enter new drivers, truck and route data information in Tower.  Enter “Crew Out” into Excel.
• Print, review and make data entry corrections to productivity reports for route supervisors.
• Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of fuel and disposal tickets, and maintenance of PPE inventory. Ensures that necessary supplies are on hand.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as routing, GPS, time and attendance, safety incidents, and contract labor.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.