Urgent Care - PSR - Part Time - 8am-8:00pm Job Listing at Wilson Health in Sidney, OH (Job ID 8a78879e9de07184019df8b8d0f501b8)

Description

Wilson Health is looking for a direct hire Patient Service Representative for our Urgent Care in Sidney, Ohio (North Dayton, Ohio) area.   Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.

Who We Are:   At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.    Employment Status: PART TIME
Working Hours: 12 - hour shifts - (8 am – 8:00 pm)  **Required to work every other weekend and holiday rotation. Position Reports to: Urgent Care Department Manager    ** Travel between Urgent Care locations may be required based on staffing needs.   

Department Description: Wilson Health's Urgent Care provides treatment for patients of all ages for common illnesses and minor injuries. Our Urgent Care is staffed by skilled and experienced medical providers ready to care for individuals on a first-come, first-served basis depending upon the seriousness of their condition. Wilson Health's Urgent Care offers treatment for common illness and minor injuries including COVID-19 Testing, Colds-Cough-Fever, Flu Symptoms, Minor Burns, Minor Cuts, Sore Throat, Sinus Pain/Allergies, Ear Ache, Poison Ivy, Insect Bites, Rashes, Skin Infections, Strains/Sprains, Bumps/Bruises, Minor Sports/Injuries, Work/Sports Physicals, Stitches/Staples, and X-rays. ​ JOB SUMMARY:

• The Urgent Care Patient Services Representative is the key individual that can make a positive first impression with patients and members of their families on the telephone and face-to-face.  

•  Under the direction of the Urgent Care Manager, the Patient Services Representative greets patients, obtains information, and enters this information into the registration system.  

•  The Patient Services Representative is also responsible for collecting the patient's portion of their financial responsibility, therefore requiring courtesy, understanding, tact, and assertiveness.   

• The Patient Services Representative collaborates with the provider, clinical and clerical employees to meet the needs of our patients. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Greets each patient on telephone or face-to-face in a courteous manner; adheres to ASPIRE values of the organization. 

• Welcomes new patients to the practice; registers patients thoroughly, ensuring that demographic, insurance, and other data is accurate and complete. 

• Directs incoming phone calls, messages, and electronic communication appropriately; always utilizes telephone management protocol. 

• Utilizes practice management, electronic health records (EPIC), patient portal, and other electronic technology applications according to our guidelines. 

• Meets WHMG and Wilson Health expectations for collection of co-pays and account balances; follows the cash handling policy at all times. 

• Schedules patients accurately and efficiently, focusing on meeting the patient's needs. 

• Collaborates with the provider and WHMG Administration to provide access to patients seeking all Wilson Health and Wilson Health Medical Group services. 

• Enter patient charges and payments accurately into the practice management system. 

• Enters referral tracking documentation into the practice management system; works on the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care. 

• Abides by WHMG and Wilson Health Policies and Procedures at all times; follows federal and state laws and regulations, including HIPAA Privacy and Security.

 

PERFORMS ADDITIONAL DUTIES AS ASSIGNED WITHIN THE SCOPE OF THE RESPONSIBILITY. 

 

QUALIFICATION REQUIREMENTS:      

To perform this job successfully, an individual must have strong customer service skills, be able to work independently, possess strong organizational skills, can collaborate with clinical and clerical employees, and be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION and/or EXPERIENCE:

1. High school diploma or equivalent
2. Previous Medical Office Experience
3. Knowledge of the electronic health records (EHR) - EPIC preferred

  LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  The Certified Medical Assistant must have the ability to write routine reports and correspondence.     PHYSICAL DEMANDS: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee frequently is required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit, climb, balance, and smell.   The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)    

 

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