Casino Relationship Marketing Director Job Listing at Wind Creek Hospitality in United States of America (Job ID 1086)

Description

Description

Job Overview:

The primary responsibility of the Casino Relationship Marketing Director is to oversee the day-to-day operations of our VIP players, concerts, resort sales and the bus program.  All duties are to be performed in accordance with departmental and WCH's policies, practices, and procedures.  This job manages Casino Marketing Staff, Executive Hosts, Casino Hosts, and Concierge Team.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Manages host program, which includes, but is not limited to:  departmental policies, Host codes, reports, establishing goals and expectations, tools and accountability
• Manages the host contact-management tool
• Increases VIP revenue, number of coded VIPs, number of VIP trips and average VIP ADT
• Develops and Executes VIP events
• Executes all Casino Marketing business plans to ensure performance and profit objectives for short and long-term goals are met
• Ensures that corporate comp policies and procedures are followed and maintained
• Yields VIP events, concerts, hotel & spa (where applicable)
• Effectively controls costs in areas of:            
• Payroll (through labor standards).
• Operating expenses.
• Inventory levels.
• Comp exceptions.
• Promotional allowances, lessee comps, airfare, and discounts.
• Works closely with Finance to monitor customer profitability, budget vs. actual results, and comp levels in hotel, food, and beverage.              
• Responds effectively to internal audit reports and recommendations.    
• Manages monthly P&L as needed on ongoing basis and communicates needs to subordinates.        
• Initiates revenue recovery program when needed with regards to Casino Hosts.
• Addresses IT concerns, system needs, personnel resources, and upgrade requirements routinely.     
• Works closely with Gaming Operations to facilitate service.                     
• Supervises Telemarketing:  Focuses on driving Player Development Relationship productivity through managing outbound calls with regards to theoretical production, trips booked, new customer development, profitability, and event contribution.               
• Supervises Casino Hosts:  Focuses on driving host productivity through telemarketing, theoretical production, trips booked, new customer development, profitability, and event contribution.            
• Sets and maintains high standards of service and practices throughout the property.
• Identifies training needs, initiates and reviews training and re-training activities.  Personally, runs programs as necessary.
• Effectively manages responsibilities and performance of Casino Hosts, and Relationship Marketing Coordinators.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Develop a working knowledge of all IGB rules, regulations and Internal Controls applicable to your position.
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Bachelor's Degree in Related Field AND three (3) years' experience in a Management position– required

• OR Seven (7) years' experience in a Management position– required
• OR Five (5) years' experience in a Management position with Wind Creek Hospitality– required

• Five (5) years of experience as a Manager or above of High-end Casino guest processes (Casino Marketing, Player Services)- required
• Must be proficient in database analysis, planning and execution of campaigns/events
• Must be proficient with MS Office; WORD and EXCEL;
• Must be able to demonstrate proficiency with monitoring and analyzing financial reports and budgets
• Extensive knowledge of CMP and Opera systems or equivalent casino operations systems
• Experience in casino floor or hotel operations
• Must demonstrate motivation, a self-starter mentality, great communication skills and high energy
• Must be able to achieve goals and work high pressure environment based on making quotas

• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

• Pay range - $102,900.00 - $126,800.00 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.