Description
Responsibilities
1. PRIMARY JOB RESPONSIBILITIES AND ESSENTIAL ACTIVITIES Duties and Responsibilities:
§ Execute / Coordinate
o Resolution of issues / completion of requests from business teams related to business processes or systems.
o Projects relating to business process improvement and / or system enhancement.
o Creation of Project Plans for system releases and ad-hoc projects.
o Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required.
o Business analysis to identify issues and propose solutions.
o Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements.
o Business Requirements documentation.
o Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval
o Sign off on Business Requirements, QA test scenarios, QA test results.
o Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
§ Provide management and status reports
o Communicate status, risks / issues, and remediation plans to management.
o Monitor and measure business process efficiency through key performance indicators (KPIs).
o Escalate any project or activity that is not meeting expectations in schedule or quality.
§ Monitor and provide directions on
o Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders.
o Identify and communicate business priority for system enhancements for given Business domain.
o Gather and identify business KPI definition for given Business domain.
§ Direct and provide leadership of teams
o Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors.
o Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required.
o Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.
NOTE:
The above responsibilities document the major levels and scope work expected of the incumbent. They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.
Qualifications
2. SPECIAL SKILLS:
- Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
- Positive Attitude - maintains a can do attitude and inspires others when presented with challenges or obstacles.
- Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
- Results Orientated - does not disregard need for strategy and planning, but is most passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
- Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
- Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
- Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision making process and is likely to lead to a positive outcome.
- Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred, but not required).
- Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
- Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.
3. WORK EXPERIENCE:
- 5 years of Business Analyst experience and / or 3-5 years of Shipping Business experience.
- Business Analysis experience is preferred, although not mandatory as training can be given once on the job.
4. PREFERRED EDUCATION:
- Bachelor's degree required.
Benefits:
NYK offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
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