Client Services Coordinator Job Listing at The Stepping Stones Group in NC (Job ID 235402)

Description

School-Based Program Mental Health Client Services Coordinator- MUST be able to go into our Greensboro Office as needed. Hybrid position- 717 Green Valley Road, Suite 200, Greensboro, NC
Essential Duties:

• Assist the Mental Health Executive Director with the application process of Medicaid and NC MCOs
• Gather information that needed for the application processes
• Assisting with resubmission if they are needed
• Gather information regarding NC school districts address, phone number, population
• Points of Contacts that oversee Behavioral Health Contracts for contracted districts, number of schools, POC for each school (Administrators and Counselors), school calendars
• Serve as the administrative assistant of the Mental Health Executive Director
• Administrative duties as assigned
• Collect data for contracted school districts
• Referrals
• Student Medicaid numbers are correct
• Check required Medicaid eligibility check for audit purposes students in treatment
• Issues with third party MCOs
• Log issues with reimbursement and assist with information flow from Mental Health Executive Director to LMHPs to eliminate further issues.
• Assist school districts in getting their implementation plan created and submitted to DHHS
• Assist the Mental Health Executive Director in organizing interviews for staff needed
• Serve as the point of contact for all billing denials
• Check EMR/EHR reports monthly for billing denials
• Resubmit claims that were denied
• Serve as the point of contact for documentation needed to be collected for audits, parent consent,
• assessments, Plans of care, Compliance of timelines are adhered to
• Work closely with NC DHHS and NC Tracks to verify compliance to resolve questions
• Attend compliance regulation meetings with the Mental Health Client Services Director to ensure updates to compliance regulations, billing procedures, and program organization is adhered to
• Train other administrative assistants on procedures outlined in this job description

• Bachelor's degree in Education, Psychology, Business Administration, Social Work, or Human Resources.
• Minimum of 3 additional years in a coordinator, bookkeeper, or records administrator role within a Behavioral Health setting.
• Must have history of working with Medicaid and Private insurance billing
• Must be able to maintain records and prepare for audits
• Such alternatives to the above SSG may find appropriate and acceptable.