Description
About the Role:
Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Kube team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM for our co-working software solution, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
What You'll Do:
· Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
· Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
· Assists with data mapping and conversion, and user training.
· Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
· Assist with continued software integrations, maintenance, and updates in collaboration with clients.
· Serve as a subject matter expert (SME) offering valuable insights and expertise on product features and best practices relevant to clients in the application of Yardi products.
· Identify ancillary products and services that align with client business and operational needs and goals.
· Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
· Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.
Who You Are:
· Bachelor's degree in Business, Computer Science, Information Systems or related field.
· High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
· Proficiency with Microsoft 365 desktop applications.
· Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
· Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
· Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
· Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Ideal to have:
· Previous technical support and application troubleshooting.
· Working knowledge of accounting practices.
· Basic competence in one of more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
· Prior experience working with property management or real estate software.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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