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Service Excellence Manager I
Valley Bank - Clifton, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - North Arlington, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
PERSONAL BANKER
Valley Bank - NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
L&D Shared Services Mgr
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Lead and mentor a team of instructional designers, system administrator and training coordinator in the development of high-quality learning experiences and materials. Design and implement blended learning solutions that incorporate various instructional methodologies and technologies to ensure that all instructional materials a...
Director, Quality Assurance - IT
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Strategic Planning: Develop and execute a comprehensive QA strategy that encompasses manual and automated testing across all product lines (deposits, lending, fraud & risk management, etc.), channel types (web, mobile, API, batch data feeds, AI & models, etc.), and customer segments (consumer, commercial, SMB, etc.). Leadership ...
PERSONAL BANKER
Valley Bank - Hillsborough Township, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Retail Business Development Officer
Valley Bank - NY
Responsibilities include but are not limited to: Delivers and Sells a full range of branch banking services to individuals, businesses and municipalities. Independently develops and implements strategic business plans with Head of Retail Sales' approval which are consistent with Valley's corporate direction and result in achieving key performance indicators (i.e.: targeted loa...
PERSONAL BANKER
Valley Bank - Bound Brook, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Loan Administration Manager
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage a department / region responsible for loan transaction closings, ensuring end-to-end accuracy, customer satisfaction, and all regulatory requirements are met in a risk-controlled environment. Spearhead and proactively define, implement, and enforce operational metrics & KPIs to ensure service standards are met and communi...
Loan Administration Manager
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage a department / region responsible for loan transaction closings, ensuring end-to-end accuracy, customer satisfaction, and all regulatory requirements are met in a risk-controlled environment. Spearhead and proactively define, implement, and enforce operational metrics & KPIs to ensure service standards are met and communi...
Marketing Strategist - Consumer
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Identify and build full-funnel marketing strategies designed to deliver profitable growth. Establish a framework for growth with the intent to persuade, educate, and enhance understanding across the lines of business. Partner with the internal data & analytics team to lead the reporting of performance, financial profita...
Collection Clerk
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Monitor and manage delinquent accounts to ensure timely collection of outstanding payments. Communicate with clients via phone, email, and written correspondence to resolve payment issues. Analyze aged receivables reports to identify trends and develop strategies for collection. Maintain accurate records of all...
PERSONAL BANKER
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Senior Training Specialist
Valley Bank - Morristown, NJ
The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess - evaluate training needs - develop training materials - plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress. ...
