Engineering Support Engineer Job Listing at SAIC in REMOTE WORK, KS (Job ID 2503311)

Description

Description

SAIC is hiring an Engineering Support Engineer who will play a crucial role in ensuring the efficiency and quality of our engineering service delivery processes, supporting engineering projects, and contributing to the continuous service improvement of the engineering team. This position supports the US Army Corps of Engineers RITS Program. Reporting to and under general direction of the Service Delivery Manager, responsible for supporting all aspects of engineering service delivery including project scoping, execution, tracking, reporting, and standardization.  

This is a 100% work from home position.

Job Duties:

• Collaborate openly and frankly with all internal and external partners, such as Government Engineers, Contractor Engineers, Contractor Operations staff, Management, and 3rd party vendors
• Work independently, help others and ask for help without hesitation
• Develop, refine, and maintain engineering processes and workflows
• Ensure documentation is up-to-date, accurate, and accessible
• Conduct regular quality and assurance checks on existing processes
• Identify areas of improvement and implement necessary changes
• Validate the quality and accuracy of engineering deliverables
• Ensure deliverables meet established standards and requirements
• Verify the engineering team members have completed required training and certifications
• Assist in managing and resolving project escalations
• Provide support to engineering teams to ensure timely and effective resolution
• Organize and lead reviews of completed projects to identify and document lessons learned
• Author and contribute to the monthly engineering newsletter
• Provide weekly status reports to the Service Delivery Manager
• Deputize for the Service Delivery Manager in their absence
• As required, arrange and lead meetings, take minutes, and prepare agendas
• Other duties as assigned

Qualifications

Required Education and Experience:

• Bachelors and nine (9) years of relevant experience; Masters degree and seven (7) years of relevant experience; 4 years of additional experience in lieu of a degree.

Required Security Clearance:

• Must have an Active Secret Clearance (US Citizenship required).

Required Skills:

• Proven experience in IT service delivery management role or a related role
• Experience with Microsoft Word, Excel, and PowerPoint
• Strong understanding of process development and quality assurance
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities effectively
• Detail-oriented with strong analytical and problem solving abilities

Desired Skills:

• Prior USACE experience
• Experience with ServiceNow ITSM platform
• Experience working in a DoD environment
• Experience with Sharepoint Online

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website